画像は著作権で保護されている場合があります。
画像は著作権で保護されている場合があります。
| 名前 |
(株)フジワラテクノアート |
|---|---|
| ジャンル |
|
| 電話番号 |
086-294-1200 |
| 営業時間 |
[木金月火水] 8:00～16:45 |
| HP | |
| 評価 |
4.8 |
| 住所 |
|
周辺のオススメ
Disappointing Customer Service ExperienceI recently had an unfortunate experience with the sales team, particularly with Mr. Kan's handling of customer service. I am compelled to share my feedback to shed light on the issues I encountered.First and foremost, the response time from the sales team was disappointingly slow. Despite their claims of having international experience, they failed to communicate effectively in English and insisted on replying in Japanese. This language barrier hindered clear communication and created unnecessary confusion.Moreover, instead of addressing misunderstandings and providing explanations about their products, the sales team seemed more focused on pointing out the shortcomings of my client's Japanese wording (which was done with Google Translate as there was no other way to communicate with the sales team). This approach was unhelpful and did not contribute to resolving the issues at hand.To make matters worse, we were unable to receive a quotation despite our attempts. If the company is not equipped or willing to engage in overseas business, they should be transparent about their limitations and clearly state that they only cater to domestic clients. Misrepresenting their international capabilities only leads to frustration and disappointment.The unprofessional and embarrassing manner in which the sales team handled my client left a lasting negative impression. It is disheartening to encounter such a lack of professionalism and willingness to assist customers.I sincerely hope that the company takes this feedback constructively and makes the necessary improvements to enhance their customer service, particularly in international dealings. Clear communication, proper explanations, and a genuine willingness to assist customers are fundamental aspects of successful business relationships.Overall, my experience with the sales team was extremely disappointing, and I cannot recommend their services based on this encounter.Note: This review reflects my personal experience and opinions.------------------After I posted the 1 star review, the CEO of the company reached out to us directly to apologize for the experience we had with their sales person.Their handling of the matter was very professional and sincere. I have changed my rating because I know the CEO is passionate about the machinery they can provide to produce koji.I trust they will be helpful with overseas customers going forward.